In It To Win It

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Gamification is no longer a tool solely for video game makers.  Organizations everywhere are revolutionizing the way they do business.  Top organizations are motivating, encouraging, engaging, even recruiting, not only their employees but their customers as well.  These organizations use … Continue reading

Be a Hero to Your Customer

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People Want to Feel Merry Especially During the Holidays With the stress that surrounds the “most wonderful time of the year” and the need to get that special something for that special someone is reaching critical mass.  It pushes contact … Continue reading

The Company That Cracked the Twitter Customer Service Puzzle

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Warby Parker’s Customer Service Secret This article, authored by Jordy Leiser, November 19, 2012, contains an impressive amount of information and we hope inspires more companies to take the leap and move from monitoring social media to actively engaging and … Continue reading

Where Should a Contact Center Invest?

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Where Should a Contact Center Invest in 2013? The Contact Center world is certainly a complex world, with a myriad of issues, opportunities and limited budget.  So the question we’re asking you here is where do you or should you … Continue reading