Be a Hero to Your Customer

Gallery

This gallery contains 1 photo.

People Want to Feel Merry Especially During the Holidays With the stress that surrounds the “most wonderful time of the year” and the need to get that special something for that special someone is reaching critical mass.  It pushes contact … Continue reading

IVRs – The Most Annoying Invention… Ever: 2000 Consumers Press 1 for Yes

Gallery

This gallery contains 2 photos.

Do we think 10,000 watt bass amplifiers, pantyhose (so I’m told) or parking meters are annoying? Sure. However, according to the Discovery Channel’s new program How We Invented the World, out of 2000 adults surveyed, automated switchboards (IVRs) rated #1 … Continue reading

SHIFTING THE LOYALTY CURVE

Gallery

This gallery contains 1 photo.

SHIFTING THE LOYALTY CURVE – I just read this most interesting excerpt from the Sales, Marketing, And Communications Practice, Customer Contact Council®.  The focus of their paper is what makes customers more “loyal” and they provide a clear differentiation between … Continue reading

Where Should a Contact Center Invest?

Gallery

This gallery contains 2 photos.

Where Should a Contact Center Invest in 2013? The Contact Center world is certainly a complex world, with a myriad of issues, opportunities and limited budget.  So the question we’re asking you here is where do you or should you … Continue reading