Be a Hero to Your Customer

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People Want to Feel Merry Especially During the Holidays With the stress that surrounds the “most wonderful time of the year” and the need to get that special something for that special someone is reaching critical mass.  It pushes contact … Continue reading

Where Should a Contact Center Invest?

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Where Should a Contact Center Invest in 2013? The Contact Center world is certainly a complex world, with a myriad of issues, opportunities and limited budget.  So the question we’re asking you here is where do you or should you … Continue reading