TCPA – Consumer Protection – Controlled Business Mayhem

TCPA

The Telephone Consumer Protection Act is surrounded by a plethora of fear, loathing, confusion and a seemingly never ending parade of revisions, clarifications and court decisions that appear to oppose one another.

While the statute looks as though it cuts off telemarketers at the knees; if guidelines are met to satisfy the elements of the TCPA along with good call number hygiene and sound recordkeeping, there is no reason for business not to proceed as usual.

What’s the TCPA All About? 

Born of best intentions – …Read the full article by Abdo Rabadi: TCPA Consumer Protection – Controlled Business Mayhem

 

In It To Win It

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Gamification is no longer a tool solely for video game makers.  Organizations everywhere are revolutionizing the way they do business.  Top organizations are motivating, encouraging, engaging, even recruiting, not only their employees but their customers as well.  These organizations use … Continue reading

Where Should a Contact Center Invest?

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Where Should a Contact Center Invest in 2013? The Contact Center world is certainly a complex world, with a myriad of issues, opportunities and limited budget.  So the question we’re asking you here is where do you or should you … Continue reading