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People Want to Feel Merry Especially During the Holidays With the stress that surrounds the “most wonderful time of the year” and the need to get that special something for that special someone is reaching critical mass. It pushes contact … Continue reading
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SHIFTING THE LOYALTY CURVE – I just read this most interesting excerpt from the Sales, Marketing, And Communications Practice, Customer Contact Council®. The focus of their paper is what makes customers more “loyal” and they provide a clear differentiation between … Continue reading