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Gamification is no longer a tool solely for video game makers. Organizations everywhere are revolutionizing the way they do business. Top organizations are motivating, encouraging, engaging, even recruiting, not only their employees but their customers as well. These organizations use … Continue reading
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A few weeks ago, I had two very contrasting customer experiences. Both experiences got me thinking about what makes a customer truly stay loyal. I have a little brown package that I keep on my desk – it contains a … Continue reading
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Where Should a Contact Center Invest in 2013? The Contact Center world is certainly a complex world, with a myriad of issues, opportunities and limited budget. So the question we’re asking you here is where do you or should you … Continue reading