SHIFTING THE LOYALTY CURVE

Gallery

This gallery contains 1 photo.

SHIFTING THE LOYALTY CURVE – I just read this most interesting excerpt from the Sales, Marketing, And Communications Practice, Customer Contact Council®.  The focus of their paper is what makes customers more “loyal” and they provide a clear differentiation between … Continue reading

Where Should a Contact Center Invest?

Gallery

This gallery contains 2 photos.

Where Should a Contact Center Invest in 2013? The Contact Center world is certainly a complex world, with a myriad of issues, opportunities and limited budget.  So the question we’re asking you here is where do you or should you … Continue reading